Appointments

Appointments System

The practice operates an appointment system with doctors for both pre-bookable and urgent appointments. 

We also offer appointments with our Nurse Practitioner (see below).

The Pre-bookable appointments can be booked up to 28 days in advance.

Urgent appointments are for matters that cannot wait for a routine appointment and should be to discuss one concern only with the doctor.

If more than one person per family needs seeing, please book a separate appointment for each person.

On-line Booking   

To register or to log in to use this service click on the link at the top of this page. Once registered you will need to come to the surgery to collect your login information.

You will need to provide photo ID before this can be released to you and it can only be given directly to the person registering. 

Specialist clinics appointments are not available to book on-line or if you wish to book a longer appointment with the doctor of your choice please telephone the surgery on 01905 363351

Telephone Times

In order to reduce the pressure on our telephones at the busiest times we ask patients to ring at the following times depending on your requirements:

Urgent appointments/Home Visits:   

Press 1 (We ask that home visits be in by 10.30 to allow time for us to allocate your visit to the GP)

Routine Appointments:                   

Press 2 Lines open at 9am

Prescription enquiries:             

Press 3 (open between the hours of 11am and 2pm) at all other times the line will NOT be open

Test Results:                       

Press 4 (open between the hours of 11am and 4pm) at all other times the line will NOT be open

All other enquiries:           

Press 5 (example; sick notes, referrals and insurance reports)

Home Visits

Home visits take the doctors a great deal more time than surgery consultations and sometimes full examinations and tests cannot be done in the home. If however you need the doctor to visit you at home please telephone 01905 363350 before 10.30am if possible, and give the receptionist your details. Please help us by coming to the surgery whenever possible.

Urgent calls will be attended to immediately..

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

Missed Appointments (Did Not Attend – DNA)

A missed appointment is when a patient fails to attend an appointment (Did Not Attend – DNA) without a phone call to cancel, or cancels with less than 2 hours’ notice.

Late cancellations (under 2 hours’ notice) are considered to be missed appointments, unless a valid reason is given.

The GP/patient relationship is built on mutual respect. With this in mind we do our best to be on time for your scheduled appointment and ask that you let us know when you are not able to keep your appointment.

On average we have up to 120 wasted appointments per month where patients have failed to cancel. The effect of this is:

  • An increase in waiting time for others to see a healthcare professional
  • Frustration for both staff and patients
  • A waste of Practice resources
  • A potential risk to the health of the patient

We acknowledge there may be reasons for not turning up for an appointment. W do have a DNA policy in place should patients wish to see this.

Please be aware that if a patient books an appointment which carries a fee (e.g. medical), but fails to attend without giving 24 hours’ notice of cancellation, the full fee will be charged.

Late For Your Appointment

Patients have a duty to attend for appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery. We do, however, recognise that there may be reasons why a patient arrives late, and whenever possible we will still try and see the patient as soon as we can.

Our practice policy states that if a patient arrives late for their book on the day appointment, the reception staff should inform the GP on duty and he/she will make the decision to see that patient or request the patient to re-book for another time.  In these situations other factors need to be taken into consideration, such as urgent home visit requests, and the effect on other patients who have arrived on time.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Hours

Pre-bookable Doctor appointments are available at the surgery on Monday evening: 18:30 – 20:00, we also offer early morning phone calls. 

In addition to the practice's normal opening hours and the additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.

This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice that you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during opening times - when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment. 

South Worcestershire Healthcare are working alongside practices in South Worcestershire to ensure patients can book into improved access (IA), available 7 days a week,

and have set up a telephone number to enable patients to contact them between the hours of  Mon - Fri 18:30 to 20:00 and Weekends 08:00 to 12:00 on 01905 789061.